About Us

BuyBuyVideoGames is an all-in-one destination for pre-owned video games, offering a platform for buying, selling, and trading new and used video games through auctions and classifieds. In order to inform users about how their information is handled, we are establishing a privacy policy for the website.

This Privacy Policy clarifies how BuyBuyVideoGames.com (referred to as “BuyBuyVideoGames,” “our,” “we,” or “us”) collects, uses, and shares information about you. It pertains to the information gathered when you use our website, mobile applications, interact with us, and utilize other online services (collectively known as the ‘BuyBuyVideoGames Service’).

We may modify this Privacy Policy periodically. If any changes are made, we will notify you by updating the date at the top of this document. In certain cases, we may provide more prominent notice, such as adding a statement to our homepage or sending an email notification. We encourage you to review this Privacy Policy whenever you access the BuyBuyVideoGames Service, in order to stay informed about our information practices and understand how you can safeguard your privacy.

Residents of California or Virginia can find additional disclosures relevant to their respective states in the section titled ‘State Specific Disclosures’ below.

Information is collected and obtained through the following means:

Information You Provide to Us:

BuyBuyVideoGames collects information that you directly provide to us during sign-up and while using the BuyBuyVideoGames service. This includes:

  • Details when you register or update your account.
  • Participation in identification badge programs via our third-party partners.
  • Enrollment in third-party payment processing services available in connection with the BuyBuyVideoGames Service.
  • Communication with other users, submitting reviews or comments, and purchasing services from BuyBuyVideoGames.
  • Requesting customer support or engaging in other forms of communication with us.

The types of information we may collect include:

  • Your name.
  • Email address.
  • Encrypted BuyBuyVideoGames account password.
  • Telephone number.
  • Postal address, including city, state, and zip code.
  • Uploaded photographs of items you post for sale.
  • Written descriptions of your listed items.
  • Bids placed on items.
  • Reviews or comments made on the BuyBuyVideoGames Service.
  • All messages exchanged with other users or with us via the BuyBuyVideoGames messaging service or directly with BuyBuyVideoGames.
  • Government-issued identification documents (such as a driver’s license).
  • Any other information you choose to provide

Information We Collect Automatically

When you use or access the BuyBuyVideoGames Service, certain information about you is automatically collected. Here is a paraphrased version of the provided information:

  • We keep a record of your usage of the BuyBuyVideoGames Service, which includes details such as the type of browser you use, access times, pages you view, your IP address, and the webpage you visited before arriving at our BuyBuyVideoGames Service.
  • We gather information about the computer or mobile device you utilize to access the BuyBuyVideoGames Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • If you provide consent for collecting location information from your computer or mobile device, we may obtain this data when you use the BuyBuyVideoGames Service or when you explicitly agree to its collection. Additionally, we might use your IP address to estimate your approximate geographic location. Further details can be found in the “Your Choices” section below.
  • To collect some of the aforementioned information, we employ various technologies, including the use of cookies. Cookies are small data files that are stored on your hard drive or device memory. They assist us in enhancing the BuyBuyVideoGames Service and improving your overall experience. Cookies also enable us to identify popular areas and features of the BuyBuyVideoGames Service and track visits. Furthermore, we may utilize web beacons (referred to as “gifs,” “pixel tags,” and “tracking pixels”) to gather information. Web beacons are electronic images that may be present in the BuyBuyVideoGames Service or emails, aiding in cookie delivery, visit counting, usage analysis, assessment of advertising campaign effectiveness, and determining whether an email has been opened and acted upon. If you wish to learn more about cookies and how to disable them, please refer to the “Your Choices” section below.

Information from Third Parties.

BuyBuyVideoGames may occasionally acquire the aforementioned information from external sources and combine it with the data we collect through the BuyBuyVideoGames Service. This practice enables us to enhance our ability to serve you better, prevent fraudulent transactions, personalize our content for you, provide relevant advertising, present opportunities for purchasing products or services that we believe may interest you, and fulfill other purposes as described in this Privacy Policy.

For instance, if you create or log into your account using a social media platform, we will have access to certain information provided by that site, such as your name, account details, and friends lists. This access will be in accordance with the authorization procedures established by the respective social media platform. Furthermore, when you utilize the BuyBuyVideoGames payment solution to buy or sell items, we may receive transaction information from Stripe Inc., PayPal, and WooCommerce Payments. This information may include the date and time of the sale, as well as the sale amount.

Payment Information Collected by Our Payment Gateways.

BuyBuyVideoGames has integrated with Stripe, Inc.’s (“Stripe”), PayPal, and WooCommerce Payments to facilitate sellers in accepting credit card and other electronic payment methods for the goods they list on the BuyBuyVideoGames Service. These payment gateways offer their services directly to sellers, following their own terms and privacy policies. When sellers sign up for electronic fund transfers, it is Stripe, not BuyBuyVideoGames, that collects the information provided by sellers via the BuyBuyVideoGames Service. This information may include debit card numbers, Social Security numbers, government IDs, and bank account details. For more details about the third-party payment processing services that are integrated with the BuyBuyVideoGames Service, please refer to our FAQs.

How We Use Your Information.

BuyBuyVideoGames utilizes the information about you for a variety of purposes, including:

  • Verifying your login details to enable your access and use of the BuyBuyVideoGames Service.
  • Personalizing the BuyBuyVideoGames Service and optimizing the offers presented to you based on location and preferences.
  • Facilitating connections with other users on the BuyBuyVideoGames Service through authorized friends lists.
  • Establishing and maintaining a trusted and secure environment on the BuyBuyVideoGames Service, which includes fraud detection and prevention, unauthorized access prevention, intrusion detection, and ensuring uninterrupted service.
  • Conducting investigations, resolving disputes between users, providing error resolution, and offering customer support services.
  • Enabling identification programs, if you choose or are required to participate, which may involve verifying your identity and address and conducting checks against publicly available databases.
  • Operating, protecting, improving, and optimizing the BuyBuyVideoGames Service, our business, and the user experience.
  • Performing analytics, conducting research, monitoring and analyzing trends, usage, and activities related to the BuyBuyVideoGames Service.
  • Communicating with you regarding products, services, offers, promotions, rewards, and events from BuyBuyVideoGames and other relevant parties.
  • Providing targeted advertisements, news, and information based on user profiles or interests that we believe will be of interest to you.
  • Sending service-related messages, support and administrative notices, reminders, technical updates, security alerts, and information you have requested.
  • Fulfilling our legal obligations, responding to requests from law enforcement agencies, resolving disputes, and enforcing agreements with third parties.
  • Linking or combining information from various sources to better understand your needs and provide improved services.
  • Assisting third-party payment processors with transaction processing, resolving errors, chargebacks, and disputed transactions, and performing similar payment processing functions.
  • Carrying out any other purpose for which the information was collected.
  • BuyBuyVideoGames is headquartered in the United States, and the information we collect is subject to U.S. laws. By accessing or using the BuyBuyVideoGames Service and providing information to us, you consent to the processing and transfer of your information to the United States and other countries, which may not offer the same rights and protections as provided by local laws in your jurisdiction.

Why We May Share Your Information and When.

We may share the information we collect about you in the following circumstances:

  • Public Sharing: When you post on the BuyBuyVideoGames Service, certain information associated with your BuyBuyVideoGames account may be made publicly available. For more details on the specific information that is publicly shared, please refer to the relevant help article.
  • Sharing with Stripe: If you register through the BuyBuyVideoGames Service to receive electronic payments via Stripe’s services, we will share certain information with Stripe, including your name, address (if provided by you), and IP address. This sharing is carried out as per your instructions for signing up with Stripe. In addition to the information we provide, Stripe collects information directly from you, as described in their privacy policy. Stripe may use this information for purposes outlined in their privacy policy, including fraud prevention.
  • Service Providers: We may share information with vendors, consultants, and other service providers who require access to such information to perform work on our behalf. This includes third-party service providers who assist us and other companies in detecting inaccurate personal information and preventing fraudulent transactions.
  • Advertising: We may share information with advertisers to facilitate the delivery of relevant advertising on the BuyBuyVideoGames Service and across the internet.
  • Legal Obligations: We may disclose information in response to a request if we believe that such disclosure is in accordance with applicable laws, regulations, or legal processes, or as otherwise required by law. We may also share information if we believe your actions violate our user agreements or policies or to protect the rights, property, and safety of BuyBuyVideoGames or others.
  • Business Transactions: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, information may be shared in connection with or during negotiations of such transactions.
  • Affiliated Companies: We may share information between BuyBuyVideoGames and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
  • With Your Consent: We may share information with your consent or at your direction. This includes situations mentioned in the Social Sharing Features section below or when we notify you through the BuyBuyVideoGames Service that specific information you provide will be shared in a particular manner, and you provide such information.
  • Aggregated or De-Identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Please note that the above sharing practices are subject to applicable laws and regulations, and we take reasonable measures to protect your information when shared with third parties.

When You Choose to Share Outside of BuyBuyVideoGames.

Here are the choices and options available to you regarding your account information, location information, cookies, and promotional communications on the BuyBuyVideoGames Service:

Account Information:

You can update, correct, or remove your account profile information at any time by logging into your account.
To deactivate your account, you can follow the provided link. Your account will become inactive until you decide to return to using the BuyBuyVideoGames Service. To reactivate your account, simply sign in using your username and password.
If you are using a mobile device and want to delete your account, you can request deletion from your Account Settings menu. Go to Account > Settings, scroll to “Account deletion,” and follow the prompts.
If you reside in California or Virginia and wish to exercise your rights under your state’s consumer privacy law, please refer to the State Specific Disclosures section.


Location Information:

When you initially download the BuyBuyVideoGames mobile app or use features that require location information, you will be asked to provide consent for collecting this data. You can revoke your consent to track location information by changing your preferences in the settings menu on your mobile device or by following the standard uninstall process to remove the mobile application.
Even if you do not consent to precise location collection from your mobile device, your IP address may be used to infer an approximate location when using specific features of the BuyBuyVideoGames Service, such as the BuyBuyVideoGames payment solution.
BuyBuyVideoGames utilizes mapping services from Google Maps/Google Earth, including Google Maps API(s). Your usage of these services is subject to Google’s terms of service.


Cookies:

Most web browsers are typically set to accept cookies by default. However, you can choose to configure your browser settings to remove or reject browser cookies. Please note that removing or rejecting certain cookies may impact the functionality of the BuyBuyVideoGames Service.
Promotional Communications:

You have the option to opt out of receiving promotional emails, text messages, and other communications from BuyBuyVideoGames. You can do this by following the instructions provided in the emails, text messages, or other communications you receive. Additionally, you can make changes in your BuyBuyVideoGames account Settings menu.
Please be aware that certain information may be retained as required by law or for legitimate business purposes. Certain user-generated content, such as reviews and forum postings, may also remain publicly available on the BuyBuyVideoGames Service even after your account is canceled, but without association to your personal information.

State Specific Disclosures

Under the California Consumer Privacy Act (CCPA), you have certain rights regarding your personal information. These rights include:

  1. Right to Know: You have the right to know what categories of personal information we collect, the sources of the information, the business purposes for collecting and sharing the information, the categories of third parties with whom we share the information, and the specific pieces of personal information we have collected about you.
  2. Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  3. Right to Correct: You have the right to request the correction of inaccurate information we have about you.
  4. Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information.
  5. Right to Limit Sensitive Information: You have the right to limit the use or disclosure of your sensitive personal information.
  6. Right Against Discrimination: You have the right not to be discriminated against for exercising your privacy rights under CCPA.

If you would like to exercise any of these rights, including the right to opt-out, you can change your settings in the BuyBuyVideoGames mobile app by going to Account > Settings > Privacy and clicking on the Edit button next to Advertising Settings. You can also visit the “Do Not Sell My Personal Information” webpage on BuyBuyVideoGames.

To submit a request to know, correct, or delete your personal information, or to exercise any other CCPA rights, you can send an email to [email protected]. We will verify your request by asking you to provide information that matches our records. If you have authorized an agent to make requests on your behalf, we will require proof of their authorization.

For Virginia Residents:

Under the Virginia Consumer Data Privacy Act (VCDPA), you have certain rights regarding your personal information. These rights include:

  1. Right to Confirm: You have the right to confirm whether we have collected personal information about you and to access that information.
  2. Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  3. Right to Correct: You have the right to request the correction of inaccurate information we have about you.
  4. Right to Opt-Out: You have the right to opt-out of the sale of your personal information and opt-out of targeted advertising.

To exercise these rights, you can follow the same steps mentioned for California residents above.

Questions and Comments.

If you have any questions or would like to provide feedback regarding the privacy policy, you can contact us at [email protected].